Effective Date: 01 February 2025

This Privacy Policy describes how WARNA FACILITY SERVICES PTY LTD (ABN 59 632 837 220) (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website, https://warnafacility.com.au/ (the “Site”). We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your IP address, web browser, time zone, and some of the cookies that are installed on your device. Additionally, when you make a purchase or attempt to make a purchase, we collect information about you, including your name, billing address, shipping address, email address, phone number, and payment information. We may also collect information you provide to us through contact forms, inquiries, or other communications.  

• Device Information: This includes information about the device you use to access our Site, such as your IP address, web browser, operating system, time zone, referring website, and pages viewed.
• Order Information: When you make a purchase, we collect information necessary to process your order, including your name, billing address, shipping address, email address, phone number, payment information, and items purchased.
• Contact Information: If you contact us through our website, email, or phone, we may collect your name, email address, phone number, and any other information you choose to provide.  
• Cookies: We use cookies to enhance your experience on our Site. These cookies may collect information about your browsing behavior, such as pages visited and products viewed. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the Site.  
• Google Analytics: We may use Google Analytics to collect information about how visitors use our Site. Google Analytics uses cookies to collect data such as your IP address, location, and browsing behavior. This information is used to improve our Site and provide a better user experience. You can learn more about Google Analytics and how to opt out here: Google Analytics Privacy Policy  

How We Use Your Information

We use the information we collect for the following purposes:

• Fulfilling Orders: We use your order information to process and fulfill your purchases, including shipping and providing order confirmations.
• Customer Service: We use your contact information to respond to your inquiries, provide support, and address any issues you may have.
• Marketing: With your consent, we may use your contact information to send you marketing emails about new products, promotions, or other offers. You can opt out of these emails at any time by clicking the unsubscribe link in the email.
• Improving the Site: We use device information and analytics data to understand how visitors use our Site and make improvements to enhance the user experience.
• Legal Compliance: We may use your information to comply with applicable laws and regulations.

Sharing Your Information

We may share your information with the following third parties:  

• Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, and other services. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.  
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.  

Your Rights

You have the right to access, correct, and delete your personal information. You also have the right to object to the processing of your personal information for marketing purposes. To exercise these rights, please contact us at the contact information provided below.  

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.  

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.  

Contact Us

If you have any questions about this Privacy Policy, please contact us at:  

WARNA FACILITY SERVICES PTY LTD